Shipping policy

Thank you for shopping at WHSBYS. This Shipping Policy outlines our practices for processing and delivering your orders.

1. Order Processing

All orders are processed during standard business hours, Monday through Friday, excluding major US holidays. Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

We currently ship to addresses within the United States. Shipping to Alaska and Hawaii may involve additional considerations. We do not offer international shipping at this time.

3. Shipping Methods and Costs

Shipping costs are calculated based on the selected shipping method, package weight, and destination. The available shipping options and exact cost will be displayed at checkout before you complete your purchase.

4. Order Changes & Address Verification

Please review your shipping address carefully before submitting your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you need to change your shipping address or cancel an order, please contact us immediately at assist@whsbys.com. We will attempt to accommodate your request if the order has not yet entered the fulfillment process.

5. Shipping Delays

While we strive to ship all orders promptly, please note that processing or transit may occasionally be delayed due to factors beyond our control, including but not limited to weather events, carrier delays, customs procedures (if applicable), or incorrect addressing. WHSBYS is not liable for any delays once the package has been handed to the shipping carrier.

6. Undeliverable Packages

Packages that are returned to us as undeliverable due to an incorrect address, failure to pick up from a carrier location, or refusal of delivery will be subject to a return processing fee. We will contact you using the email address provided to arrange re-shipment, for which additional shipping fees will apply, or to process a refund minus the applicable fees.

7. Damaged or Lost Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local carrier and post office first. If your package is lost in transit, please contact us at assist@whsbys.com. For any damaged items received, please notify us within 48 hours of delivery. We may require photographic evidence to assist with your claim.

8. Contact Us

For any questions regarding our shipping policy, please contact our customer service team:

WHSBYS
Email: assist@whsbys.com
Phone: +1 541-708-3275
Address: 553 Blackwell Street, Anchorage, AK 99504, USA